Acceptance of Terms
By creating an account and using SnappyRatings ("Service"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you may not use the Service. SnappyRatings reserves the right to modify these terms at any time, with changes effective immediately upon posting. Your continued use of the Service constitutes acceptance of updated terms.
Service Description
SnappyRatings is a review collection platform that enables businesses to send SMS messages and emails to their customers requesting feedback and reviews across multiple platforms (Google, Yelp, Facebook, TripAdvisor, Trustpilot). Businesses maintain full responsibility for compliance with all applicable laws and regulations when using the Service.
Business Consent Requirements
As a business user, you represent and warrant that:
- You have obtained prior express written consent from all recipients before sending messages
- You own or operate a legitimate business and comply with all applicable federal, state, and local laws
- You are not engaged in spam, phishing, fraud, harassment, or any illegal activity
- You will honor all STOP, UNSUBSCRIBE, and opt-out requests immediately
- You have obtained the necessary rights to send communications on behalf of your business
- All information provided to SnappyRatings is accurate and truthful
- You will not violate the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, or similar regulations
SMS Compliance & Regulatory Requirements
SnappyRatings complies with the Telephone Consumer Protection Act (TCPA), CTIA Short Code Monitoring System, and Cross-Carrier Messaging Initiative (CCMI) standards. Businesses using SnappyRatings must:
- Disclose message frequency and that standard message and data rates may apply
- Clearly communicate the STOP keyword to allow customers to opt-out
- Honor opt-out requests within 24 hours (STOP opt-outs are also enforced automatically by the platform)
- Provide accurate business contact information for customer support
- Not send SMS messages between 9 PM and 8 AM recipient's local time unless explicitly requested
- Maintain accurate records of customer consent for at least 3 years
Message Credits, Free Trial & Billing
Free Trial
New users receive a 7-day free trial upon account creation. During the trial period, you have unlimited access to all features including unlimited QR codes and review links. Email and SMS invitations are limited to 20 credits per type (email and SMS) during the trial. No credit card is required to start your trial. After 7 days, your account will require an active subscription to continue accessing the Service. If your trial expires and you do not select a paid plan, your account will be downgraded and you will lose access to the Service's core features.
Paid Subscription Plans
After your trial ends, SnappyRatings offers subscription plans with monthly email and SMS credits:
- Starter Plan: Unlimited QR codes & links, 100 monthly email credits, 200 monthly SMS credits, 1 location ($25/month)
- Growth Plan: Unlimited QR codes & links, 400 monthly email credits, 800 monthly SMS credits, up to 4 locations ($35/month)
SMS Credit Calculation
SMS credits are consumed based on message length due to SMS segmentation standards:
- 1 SMS Credit: Messages up to 160 characters
- 2 SMS Credits: Messages 161-306 characters (due to carrier concatenation overhead)
- Maximum 2 Credits per Message: Messages exceeding 306 characters will fail and not be sent
Character count includes your custom message, review link, and footer ("Reply STOP to opt out"). Messages containing emojis, unicode symbols, or non-standard characters will have those characters automatically removed before sending, which may reduce your character count.
SMS Message Requirements
To ensure compliance and delivery, SMS messages sent through SnappyRatings are subject to the following requirements:
- Messages may only contain standard ASCII characters (A-Z, a-z, 0-9, spaces, and basic punctuation: . , ! ? - ' " & @)
- Emojis, unicode symbols, and special characters are automatically filtered before sending
- All custom message text must adhere to length limits and may be truncated or rejected if exceeding 306 characters total
- Submitted messages must comply with all SMS compliance requirements and applicable laws
Credit Reset & Management
Monthly credits reset on your subscription renewal date. Unused credits do not roll over to the next month and expire at the end of your billing period. SnappyRatings reserves the right to adjust pricing, credit allocations, or segmentation rules with 30 days' notice. Subscriptions automatically renew until you cancel. You may cancel your subscription at any time through your account settings. Cancellation stops future charges but does not provide refunds for unused credits or paid subscription fees.
Prohibited Uses
You may not use SnappyRatings to:
- Send spam, unsolicited messages, or bulk messages without prior consent
- Harass, threaten, or abuse customers or staff
- Violate any federal, state, or local laws or regulations
- Send phishing, malware, or fraudulent messages
- Impersonate another business or individual
- Resell or distribute the Service without authorization
- Attempt to reverse-engineer, hack, or compromise the Service
- Send messages containing hate speech, illegal content, or adult material
- Violate intellectual property rights or confidentiality agreements
Customer Opt-Out Rights
Recipients of SMS and email messages from SnappyRatings users have the right to opt-out at any time. Customers may:
- Reply "STOP" to any SMS to unsubscribe from all future messages
- Click the unsubscribe link in email messages
- Contact the business directly to request removal
Businesses must honor opt-out requests within 24 hours. Continued messaging to opted-out recipients violates these terms and applicable law.
Limitation of Liability
SnappyRatings is provided "as-is" without warranties of any kind. SnappyRatings shall not be liable for service interruptions, delivery failures, lost data, business interruption, regulatory violations, or third-party actions. Your total liability to SnappyRatings shall not exceed the amount paid in the 12 months preceding the claim.
Termination & Account Suspension
SnappyRatings may suspend or terminate your account immediately if you violate these terms, engage in spam or fraud, fail to pay outstanding charges, receive complaints about unsolicited messages, or violate SMS provider policies. Upon termination, your right to use the Service ceases immediately. Remaining credits are non-refundable, and you remain liable for damages or regulatory fines.
Data Privacy & Security
SnappyRatings collects and processes customer phone numbers and email addresses on behalf of businesses. We maintain industry-standard security measures to protect this data. For details on how we collect, use, and protect your information, see our Privacy Policy. You are responsible for obtaining customer consent and maintaining data accuracy.
Intellectual Property
All content, features, and functionality of SnappyRatings are owned by StarForm LLC or its licensors. You may not reproduce, distribute, or transmit any content without written permission. Your business name, logos, and customer data remain your property; you grant SnappyRatings a license to use them solely for providing the Service.
Affiliate Program
SnappyRatings offers an affiliate program allowing partners to earn commissions on referred customers. Commission terms are provided upon enrollment. Affiliate activity must comply with these terms and all applicable marketing laws. SnappyRatings reserves the right to modify or terminate the affiliate program with 30 days' notice.
Dispute Resolution
These terms are governed by the laws of the United States. Any disputes shall be resolved through binding arbitration or in courts located in the United States, as applicable. Both parties waive the right to a jury trial.
Message & Data Rates
No Liability for Reputation Damage
SnappyRatings is a review request platform that sends messages to customers on behalf of businesses. We have no control over the content of reviews that customers leave, nor can we control which platforms customers choose to review on or how they present their feedback. Businesses acknowledge that:
- Negative reviews or low ratings are the business's responsibility to address, not SnappyRatings'
- SnappyRatings does not guarantee positive reviews or any particular review outcome
- Customers have the right to leave honest, accurate reviews including negative feedback
- SnappyRatings is not liable for any reputation damage, negative publicity, or loss of business resulting from customer reviews
- The quality of reviews received depends on the quality of service or products provided by the business
- SnappyRatings will not remove, suppress, or manipulate reviews on any platform
- Any claims related to unfair reviews or reputation damage must be addressed directly with the review platform (Google, Yelp, Facebook, etc.), not with SnappyRatings
Businesses use SnappyRatings at their own risk and acknowledge that sending review requests may result in negative feedback if customers had a poor experience. SnappyRatings is not responsible for managing, responding to, or mitigating reputation damage from any source.
Refund Policy
Once payment has been processed and your subscription activated, all fees are final and non-refundable under all circumstances, including but not limited to:
- Dissatisfaction with the Service or results
- Failure to achieve desired review volume or customer response rates
- Poor reviews or negative feedback received by customers
- Technical issues or platform outages (though we strive for 99.9% uptime)
- Change of mind or no longer needing the Service
- Inability to use the Service effectively
- Early cancellation or termination of your subscription
Cancellation of your subscription will stop future charges but will not result in a refund for fees already paid. Monthly subscriptions renew automatically unless canceled before the renewal date. It is your responsibility to cancel your subscription if you no longer wish to be charged.
SnappyRatings does not offer partial refunds, pro-rata refunds, refunds for unused credits, or refunds for any reason whatsoever. You acknowledge that subscription fees are payment for access to the platform and the ability to send review requests, not payment for any guaranteed results or outcomes.
If you believe you were charged in error or encounter a billing issue, please contact us at support@snappyratings.com within 30 days of the charge. We will investigate billing disputes, but refunds will only be issued if we confirm a genuine billing error on our part.
Agency & Partner Program
SnappyRatings offers an agency (reseller) program that lets an approved partner agency create and manage SnappyRatings accounts on behalf of its own clients. If you participate as an agency partner or your account is managed by an agency, the following additional terms apply:
- Managed accounts. An agency may create and manage client accounts and access those accounts' dashboards and data solely to provide its services. Each managed account displays that it is managed by the agency.
- Agency billing. The agency is billed by SnappyRatings on a per-managed-client basis for the plans assigned to its clients. Charges for clients added or removed mid-cycle are prorated. The agency is solely responsible for any fees it charges its own clients; SnappyRatings has no billing relationship with an agency-managed client.
- Payment method required. An agency must keep a valid payment method on file. If no payment method is on file, the agency will be unable to add new clients. If an agency's payment fails, SnappyRatings may, after standard payment retries, suspend (freeze) the agency's managed client accounts until the balance is resolved.
- Compliance. The agency is responsible for obtaining all necessary customer consent and for complying with these Terms — including the SMS Compliance and Prohibited Uses sections — for all outreach sent through the client accounts it manages.
- Client removal. If an agency removes a client from its management, that client's account and associated data are permanently deleted from our active systems (subject to the limited archival practices described in these Terms and our Privacy Policy), and the client is notified by email that their access has been removed.
- Program changes. SnappyRatings reserves the right to modify, suspend, or terminate the agency program, or an individual agency's participation, with reasonable notice or immediately in the case of a violation of these Terms.
Contact Us
For questions about these Terms of Service or the Service itself, please contact:
Email: support@snappyratings.com
Website: www.snappyratings.com
Company: StarForm LLC, operating as SnappyRatings